The majority of our customers receive customer support from their local territories and locations. However, we also provide global support for all our customers. Our company supports Japanese, English, Spanish & Portuguese.

Support Policies

On Average, our response times are:
Less than 24 hours - All non-peak times, business days only
Less than 48 hours - Peak times such as the lead up to Christmas or public holidays.

If you have already contacted other SmoothStar support in other countries, please provide these details.

Global Support Covers:

Product support, questions, maintenance & configurations
Warranties & quality control issues
Sales, coaching and retail enquiries

Quick information from our FAQ

We have provided a very in depth support guide for our customers via an FAQ section. General details can be found through our extensive but easy to use FAQ guide from our Australian head quarters.

The majority of our customers receive customer support from their local territories and locations. However, we also provide global support for all our customers. Our company supports Japanese, English, Spanish & Portuguese.

Support Policies

Support Form

Global support